Product Guarantee

Product Guarantee

All our timber buildings have a 1 year manufactures guarantee from purchase. The guarantee does not cover the product against splits, knots or warping which may occur naturally over time. It also does not cover any dampness if the customer has not immediately treated the building with an oil / spirit based wood treatment. It does not cover any damage due to storm damage.   The guarantee is only for protection against timber rot and decay and does not cover floors, roofs or felt.

The guarantee will only be valid if care instructions have been followed as below :

  • The product must be treated annually with a good quality oil preservative. (Receipts for preservatives must be shown)
  • All Buildings should have a suitable base.
  • Windows must be sealed annually by customer with silicone.
  • The product must have been fitted by our fitters.
  • The building must not be in contact with any trees.
  • The product must not be adapted in  any way.
With most wooden sheds and structures the key to maintaining the building is ensuring that it remains on a firm and level base and protected against moisture penetration;

Seal your windows

It is essential that all windows are sealed inside and out as soon as is possible after assembly. This could be achieved via the application of silicone,  or any other suitable ‘water tight’ solution at your own preference.


Treat your building IMMEDIATLY and annually
Although your shed comes with 1 basecoat of  waterbased treatment, this is only to help protect it while being installed, most treatments recommend 3 coats on new timber, so you should treat your new garden building shortly after installation with a good quality water resistant oil based preservative. This process should then be repeated annually.

PLEASE NOTE     Timber is a natural product and is not a waterproof material. Until your building is  treated with a good quality water repellant wood treatment, the building will probably get  damp patches on the inside of the timber as the rain may soak through, if this happens it means you need to apply more treatment or a different treatment as the one you are using is not repelling the rain, please ask advise in your local paint store what products are suitable.
Ensure nothing is in contact with your building
Any overhanging tree or hedge growth poses a threat to your garden building and should be cut back at regular intervals. If a tree branch makes contact with your building it may pierce the roofing felt and encourage water ingress.


Check and replace any damaged felt
If you do find any damage sustained to your roofing felt over time it is essential that you act upon this without delay. Should you discover a rip or tear in the felt it is recommended that this area be stripped from the roof and a new covering of high grade, heavy duty, mineral felt be affixed immediately.

Check your base
You should have already ensured the base was perfectly level at point of assembly but it is important to monitor this is still the case. Any movement of the base under the building can lead to twisting of the timber or dropping of the doors.

All hinges should be lubricated with suitable oil to ensure continued ease of use.


Please see our terms and conditions below